Terms & Conditions
Cancellation and Reschedule Policy
At Limbr Health, you can cancel or reschedule your appointment up to 24 hours before the start time of the appointment without incurring a fee. We send out email reminders two days before your appointment to leave you plenty of time to cancel or reschedule your appointment before incurring any fees.
To cancel or change an appointment at Limbr, please either follow the cancel link embedded in your confirmation email or contact us on 0481 573 388 or email us at info@limbrhealth.com.au
Appointments cancelled or rescheduled less than 24 hours before your appointment, but not on the day of your appointment will incur a cancellation fee of $50.
Appointments cancelled or rescheduled on the day of the appointment will incur 100% of the service cost as a cancellation fee.
If you do not attend your appointment, you will be charged 100% of the service cost as a did not attend fee.
We understand unforeseen circumstances arise and will be considerate when charging a cancellation fee. However, our cancellation policy exists to protect Limbr Health and its staff against financial loss, thank you for respecting it.
Privacy Policy
Limbr Health is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and medical information.
This Personal information is obtained in many ways including via our website, new patient registration form, by phone, during your consultation with your practitioner and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal information for the primary purpose of providing our services to you and at times marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by selecting ‘I do not want to receive emails with the latest news and updates from Limbr Health’ on your new patient registration form.
When we collect Personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal information. However, most of the Personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or via phone.
Limbr. Health will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and will be available on our website.
Packs & Memberships
- All membership purchases require a minimum of two months commitment.
- Payments will be deducted monthly for all our memberships.
- Our memberships may increase in price, however you will be given 30 days notice before any changes occur.
- Your membership will start on the date of your initial purchase.
- Limbr Health requires a 5-day notice period to cancel your membership. Please advise of your wish to cancel by e-mailing info@limbrhealth.com.au
- Your membership fees will be deducted from your chosen bank account or credit card through Stripe. Stripe is our chosen institute for all direct debits associated with Limbr Health.
- If you wish to suspend your membership, please email info@limbrhealth.com.au. A minimum of 2 weeks suspension is required.
- If a direct debit is unable to be processed, Limbr Health has the right to attempt another withdrawal daily until the payment has been received.
- Payment failures of greater than 5 days will incur an additional $20 late fee, additional to your monthly membership price.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
info@limbrhealth.com.au
Contact: Felicity Bush – Director