Terms & Conditions

These Terms and Conditions govern the provision of services by Limbr Health (“Limbr Health”, “we”, “our”, or “us”). By booking or attending an appointment with Limbr Health, you agree to be bound by these Terms and Conditions.

1. Cancellation and Rescheduling Policy

At Limbr Health, appointment times are reserved exclusively for each patient. To ensure fair access to appointments and to minimise disruption to clinicians and other patients, the following cancellation policy applies to all bookings.

Notice Requirements

Appointments may be cancelled or rescheduled without charge, provided that at least 24 hours’ notice is given before the scheduled appointment time.

Notice of cancellation or rescheduling must be provided using one of the following methods:

Calling (03) 9100 3775
Emailing info@limbrhealth.com.au

Email reminders are sent two days prior to your appointment as a courtesy reminder. Failure to receive a reminder does not remove your responsibility to provide the required notice.

Cancellation and Non-Attendance Fees

The following fees apply where sufficient notice is not provided:

Cancellation or rescheduling within 24 hours of the appointment, but not on the day of the scheduled appointment time: 50% of the full service fee
Cancellation or rescheduling the day of the scheduled appointment time: Full service fee
Failure to attend an appointment (Did Not Attend): Full service fee

Late Arrival

If you arrive late to your appointment, your consultation may be shortened to avoid delaying other patients. The full consultation fee will still apply.

If you arrive too late for the appointment to proceed, the appointment may be treated as a missed appointment, and the full appointment fee will be charged.

Exceptional Circumstances

Limbr Health reserves the right, at its sole discretion, to waive or reduce cancellation fees in exceptional circumstances. Any such decision does not constitute a waiver of this policy for future appointments.

Acceptance of Policy

By booking an appointment with Limbr Health, you acknowledge that you have read, understood and agreed to this cancellation policy.

This policy applies to all appointments booked online, by phone, in person, or through third-party booking systems.

2. Fees and Payments

All consultation fees are payable at the time of your appointment, unless otherwise agreed.

Limbr Health reserves the right to:

Update consultation fees at any time
Require payment details at the time of booking
Charge outstanding fees prior to allowing further bookings

Any unpaid accounts may be referred to a debt recovery service where reasonable efforts to collect payment have been unsuccessful.

3. Health Services Disclaimer

Limbr Health provides osteopathy, physiotherapy, exercise physiology, and other allied health services intended to support health and wellbeing.

While our practitioners provide care in accordance with accepted professional standards, no guarantee can be made regarding the outcome of any treatment or service.

Patients are responsible for:

Providing accurate and complete medical history
Informing practitioners of changes in health status
Following practitioner advice and treatment recommendations

Failure to provide accurate information may impact the effectiveness or safety of treatment.

4. Privacy Policy

Limbr Health is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Collection of Personal Information

Personal information is information that identifies an individual. Examples of personal information we collect include:

Name
Address
Phone number
Email address
Date of birth
Medical and health information

We may collect this information through:

Our website
New patient registration forms
Telephone communications
In-person consultations
Third parties where authorised

We collect personal information primarily for the purpose of providing healthcare services and managing your care.

Use of Personal Information

Your personal information may be used for purposes including:

Providing healthcare services
Communicating with you regarding appointments
Administrative and billing purposes
Internal quality assurance and clinical record keeping
Marketing communications where consent has been provided

You may opt out of marketing communications at any time.

Sensitive Information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

Sensitive information will only be used:

For the primary purpose for which it was collected
For a directly related secondary purpose
With your consent
Where required or authorised by law

Disclosure of Personal Information

Your personal information may be disclosed:

With your consent
To other healthcare providers involved in your care
Where required or authorised by law
To administrative or technology providers assisting in the operation of our practice

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Clinical records are securely stored using appropriate electronic practice management systems.

Patient records will be retained for a minimum of seven (7) years, or longer where required by law.

Access to Personal Information

You may request access to personal information held about you.

Requests should be made in writing to: info@limbrhealth.com.au

We may require proof of identity before providing access. Administrative fees may apply for providing copies of records.

Accuracy of Information

Limbr Health takes reasonable steps to ensure personal information is accurate, complete and up-to-date. Patients are encouraged to notify us if their personal information changes.

Policy Updates

This Privacy Policy may be updated periodically. The most current version will always be available on our website.

5. Memberships and Packs

Limbr Health may offer membership programs or treatment packs subject to the following conditions.

Membership Commitment

Membership purchases require a minimum commitment of two (2) months.

Membership fees are charged monthly from the date of purchase.

Payment Processing

Membership payments are processed via Stripe, our secure payment provider.

Payments will be automatically deducted from the nominated bank account or credit card.

Price Changes

Limbr Health reserves the right to adjust membership pricing. Members will be provided with at least 30 days’ notice prior to any price change.

Membership Cancellation

Members may cancel their membership by providing a minimum of five (5) days’ written notice via email to: info@limbrhealth.com.au

Membership Suspension

Memberships may be suspended upon request by emailing info@limbrhealth.com.au.

A minimum suspension period of two (2) weeks applies.

Failed Payments

If a scheduled direct debit fails:

Limbr Health may attempt to process the payment again
Payment retries may occur until the outstanding amount is received

If payment remains outstanding for more than five (5) days, a $20 late fee may be applied in addition to the membership fee.

6. Liability

To the extent permitted by law, Limbr Health is not liable for:

Indirect or consequential loss arising from services provided
Loss resulting from failure to follow practitioner advice
Interruptions to services outside our reasonable control

Nothing in these Terms and Conditions excludes rights you may have under the Australian Consumer Law.

7. Consent to Assessment and Treatment

By attending an appointment at Limbr Health, you consent to assessment, examination, and treatment provided by our practitioners.

You acknowledge and understand that:

The nature of allied health treatment may involve manual therapy, exercise prescription, movement assessment, rehabilitation, and other therapeutic interventions.
While practitioners aim to provide safe and effective care, all healthcare treatments carry inherent risks, including but not limited to temporary soreness, aggravation of symptoms, discomfort, or injury.
The outcomes of treatment cannot be guaranteed.

By proceeding with treatment, you confirm that:

You have provided accurate and complete information regarding your medical history, current health status, medications, and relevant conditions.
You will inform your practitioner of any changes to your health that may affect treatment.
You have the opportunity to ask questions regarding your assessment or treatment, and those questions have been answered to your satisfaction.

You understand that you may withdraw your consent or request that treatment stop at any time.

8. Complaints and Enquiries

If you have any questions or complaints regarding these Terms and Conditions or our Privacy Policy, please contact us at:

Email: info@limbrhealth.com.au
Phone: (03) 9100 3775

Website by Design Digital