Membership and Packs Terms & Conditions for Clinical and Non-Clinical Exercise Programs

Memberships and Packs Terms and Conditions

Definitions

• Clinical Exercise Program: Exercise designed and supervised by healthcare professionals, often for individuals with medical conditions, injury or specific health concerns.
• Non-Clinical Exercise Program: General fitness programs aimed at improving or maintaining health. These programs have a strong emphasis on global strength, mobility and fitness.

Eligibility

• Clinical Exercise Program:
  • Requires a preliminary movement assessment by an osteopath or physiotherapist
  • Typically, clients who are recovering from an injury or have specific goals which may require a personalised program.

 

• Non-Clinical Exercise Program:
  • Everyone welcome
  • No preliminary assessment is needed
  • Participants should have no significant medical conditions that would contraindicate participation in a regular fitness program. Please note, if the coach notices the need to make significant modifications to the general strength program, they may suggest a clinical movement assessment and clinical exercise program.

Sign up process

• Download the Momence app
• Create a profile
• Purchase a membership or pack
• Go ahead and book your sessions
• For clinical programs, clients need to complete a series of one-on-one appointments

 

Attendance and Participation

• Regular attendance is encouraged to achieve the best outcomes
• All cancellations are managed via the Momence app or by notifying the Limbr admin team in advance if you are unable to attend a session. The cancellation policy applies, please see below for details.
• Engage in exercises and activities as prescribed or recommended by the program

Cancellation policy

There is a significant amount of preparation involved before each session. Therefore, in consideration of our practitioners and instructors, we have implemented a cancellation policy. This policy is designed to safeguard our practitioners from financial losses and to guarantee fair compensation for the time and effort dedicated to each session. To cancel or change an appointment at Limbr, please do so via the Momence app or by contacting reception via email or phone.

Non-clinical memberships, packs and single class purchases

If cancellations are made within 12 hours of your class starting you will lose a credit.

Clinical memberships, packs and single-class purchases

If cancellations are made within 24 hours of your class starting you will lose a credit.

For all “pay later” clients, fees still apply as equivalent to a class credit and will be charged before you can engage in another class.

We understand unforeseen circumstances arise and will be considerate when charging a cancellation fee. However, our cancellation policy exists to protect Limbr Health and its staff against financial loss, thank you for respecting it.

Health and Safety

• Participants must inform staff of any changes in their health status. Please note, that changes in health status such as an injury may require you to change the service you have been engaging with
• Report any injuries or incidents immediately
• Proper activewear attire and footwear are required to ensure safety and hygiene

Termination of Membership

All communication regarding termination of membership needs to be in writing to info@limbrhealth.com.au

• Termination by the participant can only occur on or after the minimum term requirement (two months)
• Membership may be terminated immediately for non-compliance with the code of conduct, repeated absenteeism, or failure to follow safety guidelines.
• Membership can also be voluntarily terminated by the participant; in such cases, refunds may be given per the refund policy. Termination can only occur after two months of membership. You are also required to provide a two week notice period. Failure to provide appropriate notice will result in payment for another month.

Fee increases

We will not increase the membership fees during the Minimum Term. However, we may increase your membership fees or any other fees with effect any time after that. We will make a fair effort to tell you at least 60 days before by writing to you by post or by email. Where we have done so, you authorise us to increase any debits from your nominated account in line with this increase. We will not use this right to vary the terms of any special offer which applies to you.

 

Direct debit

When you pay by direct debit

Authorisation to deduct fees:

By nominating a credit or debit account, you are authorising us to deduct from that account all fees and other charges for which you may be responsible under this agreement.

Accordingly, it is essential that you keep your account details up to date.

If your payment is late or rejected:

(a) You are responsible for making sure that there is enough money in your nominated account on the usual payment day or the next working day if that falls on a day when banks do not process payments.

(b) Any bank fees charged to us because of a rejection when we attempt to collect payments from you may be charged directly to you by us (or by the Direct Debit Provider).

(c) If a payment remains outstanding, you agree that, unless we are in breach of our obligations under these Terms, we (or the Direct Debit Provider) may continue to debit the nominated account for the total amount due without notice to you. If the amount owing is more than one periodic membership fee we will seek to contact you first.

All direct debits are managed through Stripe.

Confidentiality

• All personal and health information provided by participants will be kept confidential and used solely for the purpose of facilitating the exercise program. All client information will be stored in Momence and client programming will be hosted on TrainHeroic.

Review and Amendments

• This policy will be reviewed annually and may be amended as necessary to ensure it remains current and effective. Any changes made will be communicated to all clients.

Contact Information

For any questions or concerns regarding the membership policy, please contact our administrative office at 9100 3775 or info@limbrhealth.com.au.

This policy ensures a structured and safe environment for all participants, catering to their specific needs whether they are engaging in clinical or non-clinical exercise programs